This study was carried out in order to find the effect of Information and Communication Technologies on the performance of the office staff. Particular secretaries at first Bank of Nig. Plc. Enugu (Emene) Branch.
The secretary who is an indispensable member of the office has been affected on one way or the other by the introduction of these Information Technology.
Find-out whether modern equipment has come to displace the role of the secretary or to improve the secretary efficiency.
How will information technology reduce the work-load of a secretary.
The research used the whole population of the staff as sample size. The population comprised of 40 staff of the bank.
Instrument used for data collection were the questionnaire and direct observation. The data was collected presented and analyzed by the use of table and percentage technology cash not replace secretaries rather it improve the secretary efficiency.
The researcher thereby recommend that every secretary should endeavour to upgrade their skills and knowledge on modern technologies so as to equip themselves and face challenges of information technology.
In recent years, there has been great advancement in science and technology. This advancement is growing rapidly and its impact is felt in all part of the world and all works of life.
Everyday being about the birth of new organization. The incessant growth of business organization has created massive development in office technology. This development in office technology brought about the introduction of various types of machines and systems to enhance office efficiency. This includes the introduction of computer, fax machine dictating machines, word processor, teleprinter electronic typewriter and accounting machines etc.
Communication is a process in which people share information, ideas and feelings.
Today there are many ways we can receive information and also communicate back or give complete. Such as computer, electronics mail telephone.
Information the oxford advanced learners dictionary of currents English described information as fact heard or discovered about somebody or something. Information techniques the same dictionary. Sees information technology as the study or use of electronics equipment, especially computer for strong analyzing and distributing words numbers and pictures. Information technology (IT) digest defines information technology as a technology phenomenon in the revolutionary sense of the word, which inter connects all fabrious of society and human activity and it mission is to change the way we live, educate people, work and engage all other life activities.
Although information technology (IMT) made its input after the second world war, its remarkable impact could be said to have begin in the 1970’s with the rapid increase in computing power that resulted from advances made in microchips and semiconductors, by such companies like motorole an Intel. The process was accelerate by other factors as advances in computer operating system software, communication (fibre optics and satellite) as well as the internet, extract and internet.
Information is power while communication moves the wheels of progress, but it is technology that rules the world. In the distant past, people hardly knew anything beyond their immediate neighbourhood. When they communicated, it was among themselves and their immediate neighbour but time changes everything wit the advent of the printing press which revolutionized information and communication technologies, giving birth as it were, to modern sophisticate technologies like the computer and the internet.
David Harry (1986) argued vehemently that the advancement of new technologies will generate redundancy among the staff as less hand will be needed to man the machine. It could also make some secretaries resign compulsorily their job as the machines will certainly replace the operations of many of them.
It is not very easy for technologies to replace secretaries in the office because the place of a secretaries is very significant.
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